Shipping Policy

Thank you for visiting and shopping at Roozee Australia. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 3 business days. We will contact you for some reason if there are any delays.However, some orders may ship within as few as 1 business day and some may take up to 3 business days.

3. Shipment Locations

3.1. Domestic Only

Roozee Australia does not ship internationally at this time. We ship domestic only - anywhere in Australia.

3.2. Shipping Restrictions

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

4. Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Express Shipping via Australia Post.

The order will arrive within 1-4 business days after dispatch. Express Shipping cost; AUD$15 for purchase under AUD$100 or AUD$9.90 for purchase over AUD$100.

(b) Standard Shipping via Australia Post, Courier Please, and Fastway Courier.

The order will arrive within 2-8 business days after dispatch. Standard Shipping cost; AUD$9.90 for purchase under AUD$100 or Free Shipping for purchase over AUD$100.

(c) Please note:

(i)  Business day means Monday to Friday, except holidays.

(ii)  Orders are not shipped or delivered on weekends or holidays.

(iii)  Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

(iv)  Products may be delivered in separate shipments.

(v)  We will not be responsible for wrong shipping address if you provide incorrect information.

 

5. Tracking Options

Roozee Australia aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package via email.

6. Damages

If there is any damage to the packaging on delivery, contact us immediately at shop@roozee.com.au.

7. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Roozee Australia politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at shop@roozee.com.au to report missing or lost packages.

8. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://www.roozee.com.au/pages/faqs, or contact us at shop@roozee.com.au.